Terms of Service

1. Introduction

These Terms of Service govern your use of the services provided by Earwax Removal Devon. By booking an appointment or using our services, you agree to these terms.

2. Our Services

We provide professional ear wax removal services including microsuction, ear irrigation, ear health assessments, and related ear care services. Our services are provided by qualified practitioners.

3. Booking and Appointments

3.1 Making a Booking

Appointments can be booked via our website, by phone, or by email. All bookings are subject to availability and confirmation.

3.2 Cancellation Policy

We request at least 24 hours' notice for cancellations. Late cancellations or no-shows may be subject to a cancellation fee.

3.3 Rescheduling

Appointments can be rescheduled free of charge with at least 24 hours' notice, subject to availability.

4. Payment

4.1 Fees

Our current fees are displayed on our website. We reserve the right to update our pricing at any time.

4.2 Payment Methods

We accept cash, card payments, and bank transfers. Payment is due at the time of your appointment unless otherwise agreed.

4.3 Refunds

If we are unable to perform the treatment for medical reasons, we will either reschedule your appointment or provide a refund as appropriate.

5. Medical Disclaimer

Our services are not a substitute for medical advice from a qualified healthcare professional. If you have concerns about your ear health or hearing, we may recommend you consult your GP or an ENT specialist.

We reserve the right to refuse treatment if we believe it is not in your best interest or if there are contraindications to the procedure.

6. Your Responsibilities

You agree to:

• Provide accurate information about your health and medical history
• Inform us of any changes to your health before treatment
• Follow any pre-appointment instructions provided
• Arrive on time for your appointment
• Inform us of any allergies or sensitivities

7. Limitation of Liability

While we take every care to provide safe and effective treatment, ear wax removal procedures carry inherent risks. We are not liable for any complications arising from treatment where we have followed appropriate clinical guidelines.

8. Complaints

If you are unhappy with any aspect of our service, please contact us directly. We take all complaints seriously and will work to resolve any issues promptly.

9. Changes to Terms

We may update these Terms of Service from time to time. Continued use of our services after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these terms, please contact us:

• Email: [email protected]
• Phone: 01769 302119
• Address: Harmonia Health & Osteopathy, 73 South Street, South Molton, Devon EX36 4AA